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Positions

We are always looking for skilled, dedicated and enthusiastic professionals to help us provide our clients and customers with nature’s finest tasting vanillas and flavors.

View open positions below:

Departments

Inside Sales Support

Summary

This position is primarily responsible for providing support to the sales team and independent sales representatives by performing a number of administrative tasks by performing the following duties.

Position reports to Sales Operations Manager

Essential Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

  • Acts as the conduit between sales directors and prospects or customers and respective sales representatives or brokers.
  • Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, business directories, internet websites, and other sources.
  • Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
  • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
  • Assists with incoming sales calls and will be knowledgeable of company’s products and proficient in the technical aspects and applications of company’s products.
  • Generates sales reports in a timely manner tracking sales performance in all sales channels.
  • Builds and maintains customer relationships.
  • Maintains customer database for new and current customers by inputting customer profile and necessary updates.
  • Works with outside sales representatives to keep account activities and literature up to date.
  • Assists with and/or prepares customer documentation requests such as sales quotes and customer forms/surveys.
  • Manages and facilitates multiple sales email accounts.

Attendance

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Organization

  • Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B.A.) from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer Skills

To perform this job successfully, an individual should have knowledge of: Accounting Software (QuickBooks); Database Software (Access); Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software.

Other Skills, Abilities and Qualifications

  • (1-2) years of sales support experience preferred.
  • (3-5) years of experience in customer service preferred.
  • Experience with CRM programs required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Position is located at Nielsen-Massey’s headquarters in Waukegan, Illinois.

If interested in this position, please send your resume to andreap@nielsenmassey.com.

Customer Service Lead

Summary

The Customer Service Lead position is primarily responsible for monitoring the accurate and timely completion of the order entry process as well as other customer service functions, which may include: monitoring customer service calls, coaching, assisting with inquiries pertaining to orders, order discrepancies, customer specific inquiries, product inquiries, and other general inquiries. The Lead will also be responsible for managing several accounts and backing up team members as needed.

Position reports to customer service manager.

Essential Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

  • Assist Account Managers with all inquiries pertaining to their daily duties
  • Track and report metrics
  • Assists in training new hires on Customer Service functions
  • Manages customer accounts
  • Resolves escalated customer complaints
  • Check orders for accuracy before processing to Production (as needed)
  • Prepares and reviews operational reports, call logs, and schedules
  • Backup for Customer Service team members during out of office situations
  • Assist customers, brokers and Sales Directors with documentation requests

Attendance

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Organization

  • Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Supervisory Responsibilities

This job has limited supervisory responsibilities. Responsibilities include training employees, addressing and researching complaints to bring to management, reviewing operational reports for accuracy and efficiency and resolving escalated customer service scenarios; will back up Customer Service Manager on occasion.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Computer Skills

To perform this job successfully, an individual should have knowledge of: Inventory Software; Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Business casual attire, however, on occasion, may be requested to dress professional; required to wear company provided production gear when entering the plant.

Position is located at Nielsen-Massey’s headquarters in Waukegan, Illinois.

If interested in this position, please send your resume to andreap@nielsenmassey.com.

No Open Positions

We currently do not have any job openings at this time, but please check back as this site is updated frequently. Meanwhile, if you feel Nielsen-Massey is a good fit for your skill sets, we encourage you to send your resume to andreap@nielsenmassey.com.