OPPORTUNITY

Position: Information Specialist

Reports to:  Global Quality Assurance Director

Back-Up Personnel: Global Quality Assurance Director, Regulatory Affairs Manager, SQF Practitioner

Location: Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

Coordinates regulatory documentation, information and processes for the IQC Department.

Key Responsibilities:

• Maintains Quality documents to ensure the most up to date and accurate information is available for customer dissemination.
• Monitors “Documents” mailbox for customer requests and questions.
• Monitors and maintains customer’s supplier document portals for documentations and technical information requests.
• Ensures an appropriate response time for customer requests and questions.
• Is familiar with COA creation and master data processes to assist with back-up coverage of these tasks.
• Prioritizes and manages multiple projects and assignments.
• Reviews NMV labels to ensure accuracy.
• Standardizes and creates manufacturing label templates for the shipping and operations teams.
• Participates in preparations for certification audits (SQF, Fairtrade, Non-GMO, Gluten Free, Organic, etc.).
• Monitors the “Master Product List” and coordinates product additions and removals from certification bodies as applicable.
• Participates in Department tasks within the office and/or plant.
• Routinely analyses data, investigates issues, identifies solutions and recommends actions to enhance and improve processes, systems and/or quality.
• Serves as a liaison to other NMV departments and outside business partners to relay pertinent information or questions to the IQC team.
• Interacts and collaborates effectively with internal and external team members to assure needs of the company are met.
• Stays informed of current Federal, state, local and international rules and regulations
• Exercises sound judgement and sense of urgency in support of company initiatives
• Performs other related duties as assigned.

Personal Characteristics:

• Written Communication–Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management–Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Strong attention to detail.
• Problem Solving–Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism–Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Knowledge and Characteristics:

• Bachelor’s degree (B.A, B.S) in related field or equivalent
• Two to four years related experience or equivalent.
• Proficient on Microsoft Office Suite, Familiarity with SharePoint preferred
• Ability to communicate effectively and clearly in writing
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent grammatical and spelling skills
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to plan and organize projects
• Ability to work on complex projects with general direction and minimal guidance
• Ability to work independently and as a member of various teams and committees
• Ability to handle multiple projects and meet deadlines
• Creative, flexible, and innovative team player

OPPORTUNITY

Position: Customer Resolution Specialist

Reports to: Director Customer Service

Location: Remote– Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Key Responsibilities:

• Manage all tasks of internal and external customers’ complaints and discrepancies pertaining to customer orders
  • Intake/Discovery
  • Research/Investigation
  • Resolution/Corrective Actions
  • Root Cause Analysis
  • Create and maintain accurate and detailed records
• Cross functional partnership with all internal departments as well as customers to review complaints and reduce incidents
• Be the Subject Matter Expert for order resolutions
• Facilitate team meetings and one on one sessions to communicate issues and process corrections
• Prepare monthly reporting and charts including written analysis of claims and trending issues
• Back up order processing for Customer Service Account Mangers
• Meet and maintain departmental and companywide objectives and metrics

Personal Characteristics:

• Service Orientation – Actively looking for ways to help people
• Active Listening – Giving full attention to what other people are saying, talking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking –Talking to others to convey information effectively
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, or approaches to problems

Knowledge and Characteristics:

MUSTS:

• Minimum 3 years of experience related to Customer Service order processing and Customer Disputes (Manufacturing or Distribution environment experience preferred)
• Experience managing documents and tickets in many customer portals as well as logistics portals
• Excellent analytical research skills
• Strong problem solving, organizational and critical thinking skills are a must
• Desire to provide exceptional customer service, build and maintain customer relationships, be very detailed and improve processes in a fast-paced environment
• Must be articulate, have an adept knowledge of MS Excel, Word, Power Point and Outlook and able to present results to leadership

WANTS:

• Global experience
• Experience in a family or privately held business

OPPORTUNITY

Position: Global Research and Development Director – US

Reports to: Global VP of Innovation, Quality and Compliance

Location: Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

This position is responsible for establishing and leading a global research and development team in Waukegan, IL USA. The Global Research and Development Director will provide technical leadership for the organization and serve as a technical business partner and expert to all cross-functional teams. They will help drive and accelerate our product offerings by executing global and regional strategic technical initiatives in alignment with our long-range and annual operating plans.

Key Responsibilities:  Core duties and responsibilities include the following. Other duties may be assigned.

• Reports directly to the Global Vice President of Innovation, Quality, and Compliance
• Develops and leads the new NMV R&D Team
• Serves as the internal champion for all Research projects, including initiative-taking and breakthrough technology projects.
• Enables, executes, and communicates the strategies supporting the NMV Annual Operating Plan (AOP) and the evolving Long-Range Plan (LRP).
• Champions and owns NMV food science, product application, and sensory capabilities. Ensures consistent integration and application of consumer insights, culinary and sensory capabilities into R&D processes and best practices.
• Acts as a role model for NMV Values and Quality Absolutes. Shapes future positive behaviors and culture through listening and acting with integrity, curiosity, and compassion.
• Communicates all relevant matters pertaining to R&D; encompassing all projects, activities and the commercialization of all products developed. Key partner in managing all proper elements of the NMV Stage Gate process.
• Leverages technology platforms to drive R&D process efficiency, metrics visibility and data analytics across Stage Gate, Product Lifecycle Management, and internal technical data.
• Prepares annual budgets, strategic plans, estimates, forecasts, statistics, analysis, and financial information in conjunction with ongoing business requirements, priorities, policies, and procedures related to the global NMV business and R&D Group. Develops, implements, and monitors functional metrics and goals.
• Identifies promising areas of research or technology addressing unmet needs, in conjunction with Sales, Marketing, Quality, Operations, Culinary outreach, and customer product development groups.
• Continually contributes to company profitability by initiating, recommending, and implementing continuous improvement strategies and cost saving initiatives (ICING projects). Maximizes R&D impact to the P&L to meet/exceed profitability goals.
• Develops and implements capital expenditures as related to R&D projects.
• Delivers internal and external technical capability, project, and department presentations. Communicates effectively with internal and external personnel at all levels, always representing NMV in a professional manner.
• Liaises and collaborates with staff at all levels on matters pertaining to R&D: food safety, regulatory issues, technical coordination, good manufacturing practices, continuous improvement, sales support, and customer service.
• Develops and engages key professional partnerships, such as industry associations, supplier and customer experts, and academia.
• Oversees the NMV R&D Organization Plan, Performance Appraisal Process and Performance Rating System.
• Leads, implements, and follows all security policies; responsible for maintaining and enhancing the security of all information regarding product formulas and related confidential information.
• Supports harmonization and simplification of US and International R&D and technical business processes to maximize efficiency, profitability, and consistency across NMV.

Personal Characteristics:

Intellectual

• • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates mindfulness.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal

• • Customer Service – Manages difficult or emotional internal and/or external customer issues. Responds promptly to customer needs. Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

• • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Organization

• • Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Accordingly, the employees must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Knowledge and Characteristics:

MUSTS:

• Education and or Experience: MS degree in technical sciences (preferred) and at least 10 years of experience in Food/Beverage/Flavor R&D management, or BA/BS degree in technical sciences (Microbiology, Chemistry, Food Science, Nutrition, or similar) and ten (15) years of experience in R&D systems implementation and management.
• Extensive supervisory/management experience in product development.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Computer Skills – Should have knowledge of: Database Software (Access); Manufacturing Software; Spreadsheet Software (Excel); Contract Management Systems; Inventory Software; Order Processing Systems; Project Management Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation Software (PowerPoint); and Publisher software.
• Attendance – Must be punctual and prompt in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

WANTS:

• Experience in a family or privately held business.

OPPORTUNITY

Position: Planning Manager

Reports to: Vice President of Supply Chain and Operations

Location: Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

The planning manager provides strategic and tactical leadership for the planning activities within the supply chain based on demand requirements. Owns Supply Chain Planning activities to maintain required product availability to meet strategic and financial needs of NMV/NMVI whether manufactured within NMV/NMVI or at Third Party manufacturers. Drives continuous improvement culture and initiatives, lead and participate in improvement initiatives and projects.

The Manager is responsible for all aspects of Supply Chain planning; Demand planning, Capacity planning and Production/ line scheduling.

The Planning Manager will be a working manager with 1 direct report.

Key Responsibilities:

Demand Planning

• • Review and maintain supply chain statistical forecast models at the item, region, and aggregate level within assigned categories.
  • Utilize demand planning tools and software to review historical sales trends, research demand drivers, tune forecast models and evaluate forecast results.
  • Collaborate and utilize “like item” demand history to develop new item forecasts.
  • Drive the collaborative forecasting process through category reviews, partnering with Sales, Marketing, Finance and Manufacturing teams to understand demand forecasting drivers.
  • Improve the forecasts accuracy (statistical models, software…)
  • Coordinate customer projects with Operations and Commercialization teams.
  • Communicate the product inventory strategies (high runners, new products, substitutions, end life…) to Operations team.
  • Build on US demand planning process and create a global demand planning process; collaboration meetings, system tools and coordination with Production & Procurement.
  • Drive forecast KPI’s

Capacity Planning

• • Expand capacity planning to include a global view for a rolling 18 months.
  • Anticipating factors that might influence demand, such as seasonal slowdowns or upcoming promotions and develop inventory plans/goals to minimize production fluctuations and not lose needed production capacity during slower months.
  • Manage Inventory levels ensure production is making “right levels at the right time.”
  • Collaborating with operations, production, and other supply chain department team members to ensure an efficient total delivered cost model approach.
  • Drive inventory KPI targets

Production Scheduler

• • Create short and long-term detailed production schedules.
  • Manage multiple simultaneous production schedules.
  • Ensure production teams meet critical deadlines.
  • Optimize production workflow and performance.
  • Partner with production to find areas of improvement.
  • Prioritize production based on customer’s demand and requirements.
  • Monitor and problem solve schedule adherence along with other production KPI’s

Personal Characteristics:

Results Oriented

• • High energy, results-driven, determined, and flexible, with a strong and disciplined work ethic. Sets a quick pace, and constantly raises the bar and presses the organization toward higher levels of achievement.
  • Measures and tracks key business results and processes against best competitors or market.
  • Assesses improvements and success in these terms.  Promotes superior performance against stretch goals, Entrepreneurial mindset.

Change Management

• • Develops a clear case for change to the organization and mobilizes the team accordingly.
  • Creates a sense of urgency and enthusiasm about the future path and where they are going as a team.
  • Communicates frequently with employees and ensures that his/her message to the organization is clear. Perseveres with the ability to lead a team through challenging times.
  • Challenges the status quo and can quickly develop and execute improvement plans.

Leadership Capability

• • Has the leadership acumen and credibility to work collaboratively across the entire organization and develop talent.  Should be hands-on, but able to delegate appropriately with the ability to motivate, inspire and commit an organization to a course of action and achieve results.   It is important that this individual has the capacity to assume greater responsibilities over time.  S/he must have unquestioned integrity and strong values; non-political and non-bureaucratic.

Communication Skills

• • High level of emotional intelligence (EQ).
  • Excellent verbal and written communication skills with the ability to effectively deliver and reinforce consistent messages at all levels.  Leverages these capabilities to interact with, and persuade, executives throughout the organization.
  • Excellent listening skills.

Knowledge and Characteristics:

MUSTS:

• Education and/or Experience – bachelor’s or equivalent degree is required. Minimum of 15 years of proven planning experience required
• Excellent communication skills both written and verbal – ability to communicate to teams helping to clearly communicate goals, objectives, and timelines.
• Self-motivation – ability to anticipate challenges and plan work to accomplish goals and solve issues.
• Critical thinking and problem-solving skills – ability to evaluate a situation, using data to make the best decision to handle the situation, determine cause and create a practical long-term solution.
• Ability to multi-task
• Highly organized
• Ability to take tactical tasks and understand how they apply to the strategy and vice-versa strategy to tactical.

WANTS:

• Experience in a family or privately held business
• Advanced Excel experience
• Understanding of ERP systems and implementation support
• Lean manufacturing knowledge

OPPORTUNITY

Position: LTL Shipping Coordinator

Reports to: Team Captain – Shipping

Back-Up Personnel: Team Captain-Shipping

Location: Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

The primary role for the LTL Shipping Coordinator is overseeing all outgoing products and materials and to keep records of all documentation.

Key Responsibilities:

• LTL domestic order requests.
• Schedule all LTL carriers for pickup and deliveries
• Confirms daily shipments

Requirements:

• Attendance – Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
• Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Knowledge and Characteristics:

MUSTS:

• High School Diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 35 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WANTS:

Experience in a family or privately held business

OPPORTUNITY

Position: Warehouse Associate

Reports to: Team Captain – Shipping, Nielsen-Massey Vanillas

Location: Remote Capable/Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

The primary role for Warehouse Associate is to prepare orders for shipping and communicate order status.

The primary role for the Warehouse Associate is prepping all outgoing shipments to ensure On Time and In Full (OTIF) is met for all shipments. The role is also focused on accurate counting and record keeping skills withing our ERP.

Key Responsibilities (other duties may be assigned):

• Picks and packs all shipment using our ERP and WMS Systems
• Weigh, Dim, wrap and photograph outgoing shipments.
• Organize, stock, and replenish for outside vendor shipments.
• Verifies product information for all orders, including item, BBE and Serial Lot.
• Monitor Inventory and perform cycle counts when needed.
• Completing daily vehicle evaluation documentation.
• Maintain a clean, neat work area to ensure inventory accuracy, order accuracy, and safety.

Personal Characteristics:

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design– Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving– Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management– Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships– Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Change Management– Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People– Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Business Acumen– Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
• Cost Consciousness– Works within approved budget; Develops and implements cost saving measures.
• Business Necessity– The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
• Safety and Security–All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Knowledge and Characteristics:

MUSTS:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Work Environment- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

WANTS:

• Experience in a family or privately held business

OPPORTUNITY

Position: Small Package Shipping Associate

Reports to: Team Captain – Shipping, Nielsen-Massey Vanillas

Location: Remote Capable/Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

The primary role for the Shipping Associate is overseeing all outgoing small package shipments to ensure On Time and In Full (OTIF) is met for all shipments. The role is also focused on accurate record keeping and filing of all documentation. This role also provides support to the customer service and accounting teams with disposition regarding shipping issues or financial issues.

Key Responsibilities:

• Confirms all Small package shipments have been completed for the day.
• Uploads Pick Tickets to accounting at the end of each day.
• Ship and Process orders through ERP (Macola) and WMS (WiSys)
• Works to solve WMS issues with Billing and Invoicing.
• Trained on Shipping of Dangerous Goods
• Pick and pack all orders according to customer requirements.
• Confirms daily UPS and FedEx shipments.
• Monitor inventory in small package area and perform cycle counts when needed.
• Email communication for Customer Service and Accounting departments
• Provide Freight quotes for small package orders.
• Provide Customer Service support for Call Tags, Damages, and lost shipments.
• Maintain a clean, neat work area to ensure inventory accuracy, order accuracy, and safety.

Personal Characteristics:

• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design– Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving– Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management– Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships– Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Change Management– Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People– Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Business Acumen– Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
• Cost Consciousness– Works within approved budget; Develops and implements cost saving measures.
• Business Necessity– The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
• Safety and Security–All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Knowledge and Characteristics:

MUSTS:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Work Environment- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

WANTS:

• Experience in a family or privately held business